Surrounded by Idiots

“You help other people understand you by creating a secure arena for communication—on their terms. Then the listener can use his energy to understand rather than to consciously or unconsciously react to your manner of communicating. All of us need to develop our flexibility and so be able to vary our style of communication, adapting it when we speak to people who are different from us. By adjusting yourself to how other people want to be treated, you become more effective in your communication.”